“Any organization that wants to innovate, here wants to be prepared to innovate, for sale I think, illness has to have a few things in place. One is-and perhaps the most important thing is-methods for having an open mind. A sense of inquiry, of curiosity is essential for innovation.
But a sense of curiosity, an openness, a sense of empathy for the world, for people whose problems they might be trying to solve-that’s essential.
A second thing that’s important is an ability to create spaces where trust can happen, where risks can get taken. We tend in our operationally minded view of the world to try and mitigate and design out as much risk as we can, but if you want to innovate, you have to take risks. And to take risks you have to some level of trust within the organization, because if people get penalized for failure, particularly the kind of failure that’s most useful which is where you learn a lot, then they’re not going to do it, in which case you’re not going to get any innovation.”
Will Richardson is the author of the Ted Book “Why School?”